Customer Experience Representative
Company Overview
IMS Euro is a successful, award-winning medical supplies company with over 30 years of industry experience. As a fast-growing business, we are proud to provide high-quality, non-pharmaceutical medical consumables to a wide range of clients, including the NHS, private healthcare providers, universities, research institutions, veterinary hospitals, and independent practices
As a dynamic and vibrant company, currently employing over 100 talented individuals across the UK and the Netherlands. We've created a diverse and inclusive culture environment where everyone can thrive. Our success is reflected in the countless employee stories of growth and career progression. Many of our team members have been with us for years, advancing their careers while contributing to our continued success. Our team have helped us continue to grow year after year.
About the Role:
We are seeking additional roles within our Customer Experience Team due to our company growth. A Customer Experience Representative at IMS focuses on quality interactions, aiming to enhance every experience for our customers. There may be some ad hoc travel involved in the role. The role will focus on delivering a great service to both our internal and external stakeholders. With opportunities to attend industry events and earn commission, we think this is a great opportunity to join IMS.
Key Responsibilities:
- Respond to queries from customers via email and phone
- Achieve KPIs set around having ecstatic customers
- Engage with potential new customers or less regular customers
- Ability to be responsible for your own development path, with support from your team
- Manage targets to achieve business growth
- Provide a supportive service to our customers
About You:
- Previous experience with call-based customer service
- Experience with Microsoft packages is essential
- SAP experience would be preferential
- Pro-active and have a solution led outlook
- Driven and focused individual
What We Offer:
- 28 days holiday (including Bank holidays) rising to 33 days with length of service
- Enhanced Family leave policies
- Staff Recognition with bonuses and employee awards
- 24/7 Private GP access
- EAP programme, including mental, financial and health well-being support for you and your family
- Staff social events
- Life Assurance police
If you are a driven, experienced Customer Experience looking to make a real impact and take on an exciting new challenge, we’d love to hear from you!
To apply for this position, follow the link to submit your CV. If you have any questions, please contact careers@imseuro.co.uk.
- Department
- Marketing and Customer Success
- Locations
- Stockport
- Yearly salary
- £26,000 - £31,000
- Employment type
- Full-time
Stockport
Workplace & Culture
IMS Euro is a dynamic and vibrant company, currently employing over 100 talented individuals across the UK and the Netherlands.
We've created a diverse and inclusive culture environment where everyone can thrive.
Our success is reflected in the countless employee stories of growth and career progression.
Many of our team members have been with us for years, advancing their careers while contributing to our continued success. We hope you'll choose to do the same with us.
At the heart of IMS Euro is our strong company culture, driven by our core values.
These values guide everything we do—from how we collaborate as a team to how we define and measure success.
Our values are central to our recruitment process, ensuring that every new hire shares our commitment to excellence, integrity, and teamwork.
About IMS Euro
Since 1992, we have been supplying non-pharmaceutical products to the ever-growing worldwide medical community.
IMS Euro started from humble beginnings with a desire to change the medical supplies market. Our Chairman, Durgham Shamot, built our foundations on integrity, passion and spirit, which established our presence in the UK and global markets.
Following our success supplying to hospitals in Europe, the Middle East and Africa, we have spent the last 15 years successfully expanding our operations into the UK market.
Customer Experience Representative
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